The Mardo Difference
ON-Time / ON-Site Repairs
Today, when a computer problem arises, your choices to remedy the situation are varied. You can take your system apart and take it to a computer "super-store" where they will repair your PC in about an hour. The only problem with that is, it takes three or four days before they get to your PC to work on it for "that hour". You do have the option of paying a "priority fee" - which is supposed to push your system to the front of the line. BUT, do you really know how many other people had the same idea and paid that same priority fee... that same day? Who really gets priority?
Another option is to have the "super-store" come to your office or home... which they will do... at a cost of $85 - $98 per hour. Really! Now, do you really know if the tech that is dispatched to your office has the technical experience that is required to fix the problem? Does he/she have a thorough knowledge of your personal system and applications? It has been my experience that the same tech is rarely dispatched to the same site more than once for the same problem. If you are fortunate enough, you might get a tech who understands and repairs the problem the first time. The next time, a different tech may not have a clue what is required to repair the problem, resulting in taking your system into the shop. This usually requires yet a different tech to troubleshoot the PC resulting in higher repair costs. Another three or four days without your computer! Who wants six techs fumbling around their system? Not me!
Still another option is to have your brother-in-law repair the system. You know, that guy who knows just about everything and not enough about anything? He's the one who knows just enough to be dangerous. Need I say more?
Mardo looked at all of the options and found that having an experienced tech repair a system at the individual's home or office gives the customer peace of mind. The customer does not have to unplug all of the cables and tag each one in order to remember where they all go, then drag the PC out to the car and off to the "super-shop". Mardo will come to your home or office and repair the system "on-site". Many times, the customer can offer "immediate valuable information" in determining the cause of the current problem (i.e.- "the system crashed while downloading a file" or "the system failed to start properly after installing a program", etc.) This type of information is seldom available to the tech who is "back at the super-shop", and who must troubleshoot the system from scratch - which could result in higher repair cost for the customer.
Don't be fooled by Unlicensed, Uninsured, Inexperienced and Phony Computer Doctors!
Lately, there has been a rash of new individuals around Bakersfield calling themselves so-called Computer Doctors. Remember, Mardo is the ORIGINAL Physician of Computers in the Bakersfield Area. Don't trust your computer to just any QUACK!
Three Important Questions to ask "YOUR" Computer Technician!
Not only is it important that your tech be qualified, but you want to be assured that he/she has all of the proper credentials and certifications. Equally important is the simple, but often overlooked detail of insurance. Can you imagine an inexperienced, unlicensed, uninsured tech showing up and causing a catastrophic disaster at your home/office? The last thing you need is to worry about when getting your computer repaired is dealing with the heartaches and headaches of replacing a dwelling.
Mardo is certified, licensed and INSURED for your peace of mind!
Mardo prides himself in knowing not only the customer's PCs and network, but also the applications and programs they use. Also, you can rest assured that the tech that repairs the PC today will be that same tech who shows up the next time.
Of course, there will be times when even Mardo will need to take a system back to the shop. Some problems do require more time to repair. But rest assured, any amount of time spent repairing a system is documented and will surely be reasonable. More times than not, the customer is charged less than that actual time spent on the system.
At less than half the cost of the superstore repair price, Mardo's customers are pleased to know their computer will be repaired properly "the first time" and at a reasonable price. Mardo wants your business and is not about to jeopardize the trust his customers have placed in him.
Next time, call Mardo and relax!
Thank you for your continued support.
Mardo's Computer Repair